In this discussion, the Landmark team consider the pros and cons of having service credits included in Facilities Management Contracts

Performance Management within Facilities Management (FM) contracts can dramatically impact service quality, operational efficiency, and client satisfaction. At Landmark and Associates, we've seen firsthand how clearly defined service levels, meaningful Key Performance Indicators (KPIs), and appropriate incentivisation through mechanisms like service credits can lift FM delivery from merely compliant to genuinely effective.

If you are not getting the calibre of FM bidders you'd expect, the issue might not be the market, it might be the contract. we share how to turn your FM contracts into opportunities worth bidding for, ensuring clarity, transparency and mutual value are at the heart of your next tender.

Detailed asset data allows prospective Planned Preventive Maintenance (PPM) service providers to develop informed, evidence-based...