A failing FM contract is rarely beyond saving. In our experience, what decides the outcome usually isn't just technical. It's whether both sides genuinely want to fix it. Contract remediation works when the client and the contractor treat it as a joint effort to recover a contract they've both invested in. It tends to fail when one side doesn’t act in good faith. This article sets out what good remediation actually involves, and when reprocurement, in part or in full, is the

When an FM contract underperforms, the instinctive response is to look at the contractor. Sometimes that's correct. More often, the causes are distributed more evenly between client and contractor than either side would readily acknowledge. This article sets out the structural factors behind the majority of FM contract failures, and what organisations can do when they recognise them. CAUSE 1: A mobilisation that was treated as a handover Mobilisation is the point at which a