Service Credits: Good or Bad?
In this discussion, the Landmark team consider the pros and cons of having service credits included in Facilities Management Contracts
Balancing KPIs, Service Levels and Incentives in FM Performance Management
Performance Management within Facilities Management (FM) contracts can dramatically impact service quality, operational efficiency, and client satisfaction. At Landmark and Associates, we've seen firsthand how clearly defined service levels, meaningful Key Performance Indicators (KPIs), and appropriate incentivisation through mechanisms like service credits can lift FM delivery from merely compliant to genuinely effective.
Attracting Excellence: How to Create FM Contracts Worth Bidding For
If you are not getting the calibre of FM bidders you'd expect, the issue might not be the market, it might be the contract. we share how to turn your FM contracts into opportunities worth bidding for, ensuring clarity, transparency and mutual value are at the heart of your next tender.
Why is good asset data so important when tendering PPM services?
Detailed asset data allows prospective Planned Preventive Maintenance (PPM) service providers to develop informed, evidence-based...
From Instinct to Insight: The Evolution of Data in Facilities Management
Increasing maturity of data management enhances decision-making, operational efficiency, and overall business performance. However, most organisations lack a clear data strategy across their FM service
Why Workplace Strategy must go beyond "Improving the Environment”
In FM, "workplace strategy" is often synonymous with improving the physical office environment. However, this misses the bigger picture.
Transforming Facilities Management with Artificial Intelligence
The Role of Artificial Intelligence in Transforming Facilities Management: Boost efficiency, sustainability & secure stakeholder buy-in.
Avoiding Chaos at the End of a PFI Contract: The Importance of Maintaining an Accurate Asset Register
When a Private Finance Initiative (PFI) contract comes to an end, the transition from one contractor to another can be a...
Creating a Business Case for Implementing AI in Facilities Management
AI is no longer a futuristic concept—it has the potential to be a transformative force in FM but a strong business case is essential.
"Understanding the Basics of Total Facilities Managment (TFM) Contracts"
Total Facilities Management (TFM) is a popular method of buying FM services. It is where a number of services are bought together and there is a unifying management structure under the FM contract. Typically TFM will include the larger FM services such as the maintenance and cleaning services and would be combined with other FM services such as security, catering, mail room.
