A failing FM contract is rarely beyond saving. In our experience, what decides the outcome usually isn't just technical. It's whether both sides genuinely want to fix it. Contract remediation works when the client and the contractor treat it as a joint effort to recover a contract they've both invested in. It tends to fail when one side doesn’t act in good faith. This article sets out what good remediation actually involves, and when reprocurement, in part or in full, is the

When an FM contract underperforms, the instinctive response is to look at the contractor. Sometimes that's correct. More often, the causes are distributed more evenly between client and contractor than either side would readily acknowledge. This article sets out the structural factors behind the majority of FM contract failures, and what organisations can do when they recognise them. CAUSE 1: A mobilisation that was treated as a handover Mobilisation is the point at which a

Most FM contract failures don't arrive as a sudden crisis. They develop over months, sometimes years, with a series of warning signs that are easy to dismiss individually but significant in combination. This article sets out five of the most consistent indicators, and what they typically point to.

Local Government Reorganisation (LGR) will reshape how many councils operate over the coming years. The Government’s intention is to simplify the current two-tier system in many parts of England by creating larger unitary authorities capable of delivering services through a single organisation. The aim is to reduce fragmentation, improve governance, create efficiencies and support greater devolution. That all sounds straightforward on paper. In practice, it rarely is. These c

Discover the key steps in facilities management mobilisation, from governance and data to TUPE and cutover planning. Download Landmark’s free Mobilisation Masterplan.

In this discussion, the Landmark team consider the pros and cons of having service credits included in Facilities Management Contracts

Performance Management within Facilities Management (FM) contracts can dramatically impact service quality, operational efficiency, and client satisfaction. At Landmark and Associates, we've seen firsthand how clearly defined service levels, meaningful Key Performance Indicators (KPIs), and appropriate incentivisation through mechanisms like service credits can lift FM delivery from merely compliant to genuinely effective.

If you are not getting the calibre of FM bidders you'd expect, the issue might not be the market, it might be the contract. we share how to turn your FM contracts into opportunities worth bidding for, ensuring clarity, transparency and mutual value are at the heart of your next tender.

Detailed asset data allows prospective Planned Preventive Maintenance (PPM) service providers to develop informed, evidence-based...

Increasing maturity of data management enhances decision-making, operational efficiency, and overall business performance. However, most organisations lack a clear data strategy across their FM service