Are service credits necessary in your facilities contracts? At Landmark we have had an ongoing debate about whether Service Credits are...

Landmark & Associates have undertaken a large number of facilities management contract reviews for a wide range of clients, from single buildings to large portfolios, in the UK and internationally. We frequently find that it is very rare to find a completely compliant contract. Whilst often this is due to an inability to deliver the service properly more often than not we find that non-compliance is because both parties are unaware of what is in the contract.