Procurement | Global Financial Services Business
50m+ customers | 100,000 employees | 50 countries

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Objective
Improve FM performance and value for money across the UK operational portfolio, including Life and Insurance divisions.

 

Our Approach

Interviews and desktop research to assess business needs

Gap analysis between requirements and existing FM provision

Benchmarked options against industry best practice

Designed procurement strategy for 42 largest properties

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Key Findings

Fragmented management information – no clear measure of value for money

Savings of 15%+ achievable through consolidation

Need for bespoke service levels tailored to each business unit

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Outcome
We recommended a consolidated FM contract with service levels aligned to business unit requirements.

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Our Role

Led tender process: market engagement, documentation, evaluation

Supported mobilisation for the Insurance division to ensure smooth transition

Provided independent analysis of current provision and supplier market options

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Results

15%+ cost savings realised

Consolidated management information and controls introduced

Stronger governance and transparency across FM portfolio

Long-term framework for effective supplier management

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