Global Client | UK Portfolio

Operations across the UK | 15,000 staff | Active in 200+ countries

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Objective
Define the best value FM procurement strategy for a UK office and manufacturing portfolio (346,000 sq m). Options reviewed: in-house vs full

TFM.

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Our Approach

​Benchmarked in-house FM team against best practice

Analysed value for money and service delivery

Identified cost, system, and contractual issues blocking efficiency

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Key Findings

​Overheads & profit too high – re-tender could deliver 8–12% savings

£1m+ required for H&S and FM systems – cheaper via outsourced TFM

Inconsistent service delivery – weak contract structures and siloed site teams

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Outcome

We recommended and supported the procurement of a national TFM contract.

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Results

£1m FM system investment covered by supplier at no client cost

16% annual cost savings

Consistent systems and management information across portfolio

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Catalyst for Change
Our independent review enabled the client to adopt a national TFM model, improving value, consistency, and transparency across operations.

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