Partnership Review

Objective
Strengthen client–supplier relationships and ensure Facilities Management services consistently meet evolving client needs.

Our Approach

Independent Performance Alignment & Improvement Review

Structured interviews, evaluations, and collaborative workshops

Benchmarked against industry best practice to validate and document improvements

Key Focus Areas

Strategic Alignment – are objectives shared and FM activity focused on client goals?

Operational Performance – does delivery exceed expectations and is this evidenced?

Transparency – end-to-end visibility of supplier performance and relevant KPIs

Compliance – effective risk management and statutory compliance

Resources & Control – right people, right roles, clear accountability

Portfolio Management – supporting client’s long-term property strategy

Innovation & Value – responsiveness to change and value-generating initiatives

Example Outcomes

Updated Asset Register with critical plant identified

Life cycle plan adapted to avoid unnecessary investment ahead of relocation decision

Clearer dilapidation responsibilities built into planning

Expanded H&S scope, ensuring robust permits-to-work processes

Joint review of KPIs, aligned to business need with new management processes

Improved H&S reporting integrated into client’s processes

Agreed environmental performance targets and reporting to meet client demands

Detailed space utilisation study to inform and improve property strategy

Results

Stronger client–supplier alignment

More relevant innovation introduced

Clear visibility on compliance, cost, and performance

Continuous improvement embedded in annual FM service plans