In this discussion, the Landmark team consider the pros and cons of having service credits included in Facilities Management Contracts

Performance Management within Facilities Management (FM) contracts can dramatically impact service quality, operational efficiency, and client satisfaction. At Landmark and Associates, we've seen firsthand how clearly defined service levels, meaningful Key Performance Indicators (KPIs), and appropriate incentivisation through mechanisms like service credits can lift FM delivery from merely compliant to genuinely effective.

If you are not getting the calibre of FM bidders you'd expect, the issue might not be the market, it might be the contract. we share how to turn your FM contracts into opportunities worth bidding for, ensuring clarity, transparency and mutual value are at the heart of your next tender.

Landmark & Associates have undertaken a large number of facilities management contract reviews for a wide range of clients, from single buildings to large portfolios, in the UK and internationally. We frequently find that it is very rare to find a completely compliant contract. Whilst often this is due to an inability to deliver the service properly more often than not we find that non-compliance is because both parties are unaware of what is in the contract.

FM Contracts come in many different sizes and complexities; from the simple single service for a small site to multi service FM contracts across hundreds of buildings. There are a number of variables which will influence the choice of the length of the contract. These include need to optimise value from the market, cost of change, and need for good supplier relationships.