Are service credits necessary in your facilities contracts? At Landmark we have had an ongoing debate about whether Service Credits are...

Landmark & Associates have undertaken a large number of facilities management contract reviews for a wide range of clients, from single buildings to large portfolios, in the UK and internationally. We frequently find that it is very rare to find a completely compliant contract. Whilst often this is due to an inability to deliver the service properly more often than not we find that non-compliance is because both parties are unaware of what is in the contract.

FM Contracts come in many different sizes and complexities; from the simple single service for a small site to multi service FM contracts across hundreds of buildings. There are a number of variables which will influence the choice of the length of the contract. These include need to optimise value from the market, cost of change, and need for good supplier relationships.