Service Credit – should you include them on your facilities contracts?
A number of organisations using Service Credits have had mixed fortune operating them. I thought it would be interesting to ask colleagues who have worked with Landmark & Associates for their own views and experiences. In the end I had some strongly worded positions and 3 arguments have been included in this blog (2 against service credits and 1 for – sorry for the lack of balance but happy to hear other experiences). contributors are Emma Coss, Ian Elliott and Mick Mahon. Ag